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Privacy Policy

Introduction

Lighthouse Tutoring is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information. By using our website or services, you consent to the practices described in this policy.

 

 

Information We Collect

  1. Personal Identification Information:

    • We collect personal information such as names, email addresses, phone numbers, and payment details when you book a session or contact us through our website. This information is essential for providing our services and communicating with you effectively.

  2. Non-Personal Identification Information:

    • We may collect non-personal information such as browser details, IP addresses, and technical data about your means of connection to our site. This data helps us understand how visitors use our site and improve the user experience.

 

Methods of Collection

  1. Direct Collection:

    • Information is collected directly from you when you fill out forms on our website, make a booking, or contact us. This ensures that we have the necessary details to provide our services.

  2. Automatic Collection:

    • We use cookies and similar technologies to automatically collect information about your interactions with our website. This may include details about your browsing habits, IP address, and the device you use to access our site. These technologies help us tailor the website experience to better meet your needs.

 

Use of Information

  1. Service Provision:

    • We use your personal information to manage your bookings, provide tutoring services, and communicate with you regarding your sessions. This is fundamental to delivering the personalized education support we offer.

  2. Payment Processing:

    • Your payment information is used solely to process transactions and is handled securely through our payment processing partners. We ensure that this data is protected and used only for the intended purpose.

  3. Marketing and Communication:

    • With your consent, we may use your contact information to send newsletters, updates, and promotional materials. You can opt out of marketing communications at any time by following the unsubscribe link in our emails.

 

Data Security

  1. Protection Measures:

    • We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes encryption, firewalls, and secure servers to ensure that your data is handled with the utmost care.

  2. Third-Party Security:

    • While we take steps to secure your data, please note that no online data transmission can be guaranteed to be completely secure. We are not responsible for the security practices of third parties that provide services on our behalf, although we require them to meet stringent security standards.

 

Sharing of Data

  1. Third-Party Service Providers:

    • We may share your information with third-party service providers who assist us in operating our website, conducting our business, or servicing you (e.g., payment processors). These providers have access to the information necessary to perform their functions but are not permitted to use it for other purposes.

  2. Legal Requirements:

    • We may disclose your personal information if required by law or in response to valid requests by public authorities (e.g., a court or government agency).

 

User Rights

  1. Access and Correction:

    • You have the right to access the personal information we hold about you and to request corrections if it is inaccurate. We are committed to maintaining the accuracy and completeness of your data.

  2. Data Deletion:

    • You can request that we delete your personal information from our records, subject to any legal obligations we may have to retain it. This ensures that you have control over the information we hold.

  3. Consent Withdrawal:

    • If you have provided consent for specific data processing activities (e.g., marketing communications), you can withdraw your consent at any time. We will promptly cease the related processing activities upon receiving your request.

 

Cookies and Tracking Technologies

  1. Cookies:

    • Our website uses cookies to enhance your user experience. Cookies are small text files stored on your device that help us track and analyze your use of our site. This allows us to improve the functionality and user-friendliness of our website.

  2. Managing Cookies:

    • You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of our site, but you will still be able to access most areas.

 

Policy Changes

  1. Updates:

    • We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Changes will be posted on this page, and your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

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Governing Law

This Privacy Policy is governed by the laws of Ontario, Canada. Any disputes arising out of or relating to this policy shall be resolved in the courts of Ontario.

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Contact Information

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights regarding your personal information, please contact us at:

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